Refund Policy

1. How Escrow Protects You

Unlike traditional payment methods, Escrow.com holds your funds in a neutral account. Here's the protection flow:

• You fund the escrow — your money is held securely, not paid to us yet.
• Development work begins once funds are confirmed.
• Upon delivery, you have a 3-day inspection period to review the work.
• Only after you click "Approve" are the funds released to FreddyDeveloper.
• If you are not satisfied, you can raise a dispute directly with Escrow.com — they act as a neutral arbitrator.

2. Cancellation Before Work Begins

If you wish to cancel after funding escrow but before development has started, you are entitled to a full refund of the escrowed amount, minus any Escrow.com transaction fees (which are non-recoverable as they are charged by Escrow.com, not by FreddyDeveloper).

To cancel before work begins, contact us as soon as possible at freddydeveloper.com/contact and we will initiate the return of funds through Escrow.com promptly.

3. Cancellation During Development

If you wish to cancel a project that is already in progress, a partial refund may be issued based on the percentage of work completed at the time of cancellation.

The split is determined as follows:

• Both parties attempt to agree on a fair split based on work completed.
• If no agreement is reached, the Escrow.com dispute resolution process is initiated.
• Escrow.com will review the evidence from both parties and make a binding decision.

All work completed up to the point of cancellation (code, assets, documentation) will be delivered to you regardless of the refund outcome.

4. Disputes After Delivery

If the delivered work does not match the agreed-upon specifications, do not approve the escrow — instead, use the inspection period to raise a dispute.

During the inspection period you can:

• Request specific revisions to bring the work in line with requirements.
• Open a dispute through Escrow.com if revisions are refused or inadequate.

FreddyDeveloper is committed to resolving all legitimate issues. We will always attempt to fix genuine defects before any dispute escalation.

5. Non-Refundable Situations

Refunds or disputes are not available in the following cases:

• You have already approved and released the escrow funds.
• The issues reported are outside the originally agreed project scope.
• The project was cancelled due to your failure to provide necessary materials, assets, or timely feedback.
• The work was completed as specified but you changed your mind about the direction or requirements.

6. How to Open a Dispute

If you need to open a formal dispute, follow these steps:

1. Contact FreddyDeveloper first — most issues are resolved quickly and informally. Reach us at freddydeveloper.com/contact.
2. If unresolved within 48 hours, log into your Escrow.com account and navigate to your transaction.
3. Click "Open a Dispute" and describe the issue in detail with supporting evidence.
4. Escrow.com will contact both parties and mediate a resolution.
5. If mediation fails, Escrow.com will make a binding arbitration decision.

7. Contact Us First

Before opening any dispute, please reach out to us. We genuinely want every client to be satisfied and will do our best to resolve any issue quickly and fairly.